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The Australian National University

The Client Longitudinal Study

A research project about gambling service clients

It is well established that only a minority of people with gambling problems receive professional help. The 2009 ACT Prevalence Survey (PDF 171 KB) found that only one in five gamblers who reported gambling related problems had ever received help for gambling problems. In Australia, and internationally, very little longitudinal research has been reported charting pathways to, through and beyond problem gambling services. Currently research and knowledge about the treatment histories of people with gambling problems is sparse, and comparatively little is known about long-term service needs, either for specialist help for problem gambling or for other associated personal and social issues. While a minority of individuals with gambling problems seek formal help, many who do so leave treatment prematurely, without completing programmes. In order to understand peoples experiences with interventions for problem gambling, it is important to assess the views of all individuals who come into contact with those services, including the perspectives of people who leave services prematurely as well as those who persist.

The ACT Gambling and Racing Commission and the NSW Office of Liquor, Gaming and Racing have jointly funded the ANU Centre for Gambling Research to run a large longitudinal project; following people using services in the ACT and NSW for problems relating to their own gambling, or a family member’s gambling. Clients recruited from gambling help-services will be interviewed to examine their service needs and experiences during and after treatment. This will provide a high-quality evidence base for informing strategies to improve service provision and treatment of problem gamblers. Information on why problem gamblers and family members seek treatment, remain in treatment or drop out of treatment can be used for better service planning and delivery for problem gamblers and their family members in the future. Also, by tracking people long after they leave services we will be able to determine whether it is desirable for services to re-contact former clients to evaluate their progress.

Interviews are being conducted by the Wallis Consulting Group, which is an internationally accredited social research company (ISO20252).

Additional information is available below:

Information for participants (PDF 430 KB)

Information about support and services available for gambling related problems (PDF 174 KB)

ACT Gambling and Racing Commission website

Liquor and Gaming NSW website

Wallis Consulting Group website

For information please email Tanya Davidson or phone (02) 6125 0399.

Participants can contact Wallis Consulting Group for further information and to update contact information by calling 1800 113 444 (toll free on most mobiles).

Updated: 6 April 2017/ Responsible Officer:  Head of School / Page Contact:  Web Publisher